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Customer Support Reference Guide
Guide to Sterling Commerce's support policies and procedures
 
Special Notice:  
The IBM Sterling B2B Collaboration Network and the IBM Sterling Integration Services (the "Network") are not designed to comply with the Health Insurance Portability and Accountability Act ("HIPAA") or any other law or regulation, unless explicitly set forth in a valid written contract signed by an authorized representative of IBM. Customer is responsible for complying with laws, rules and regulations that may be applicable to Customer's use of the Network. Specifically, Customer understands and agrees not to use or allow the Network to be used for the transmission or storage of any personal or individually identifiable health information ("PHI"), such as an individual's health condition, the provision of health care to an individual or payment for the provision of health care to an individual. Accessing the Network indicates your acceptance of the foregoing terms. If you believe you are sending PHI over the Network, please contact scn_support@us.ibm.com, or open a ticket through the support portal, immediately to discuss the situation.
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